I decided to go to this location on 6/22 and centered on brand new privacy guidelines the teller necessary to input great deal of data on me personally. She ended up being having difficulty using this also it took her supervisor Angie Sizemore(who was simply near us viewing) quite a long time to come up to help her then she strolled away. The teller as of this true point had been nevertheless not able to process my deposit and Angie who was simply conversing with another worker and looking at her phone never ever came ultimately back to provide support. I experienced to go out of after about a quarter-hour because We had kept my senior mom waiting in the automobile. We told Angie when I stepped past her that I became perhaps not pleased with the solution that We received here. She just stared at me personally. We visited another branch and had been assisted quickly and effectively.
Tried calling times that are several ft. Finally got a solution than had been nevertheless placed on hold for one more 20 moments. My call really was crucial.
I became during the atm attempting to make a money deposit, it would not go through and took a number of my cash . Once I went to the bank. Ended up being told i really could phone the straight back regarding the card or he could phone beside me I didn’t get anytime with him. It is not the very first time there was clearly a problem with suntrust certainly one of there employees stole my partner info that is personal. We will be shutting the account
This praise is overdue! Back November 2017, Jason Floyd worked beside me and my son, Joshua, through a stressful finanicial situation. You are wanted by me to learn that We appreciated their consideration of my situation.
I recently invested fifteen minutes during the drive thru in Dawsonville in order to make a cash re payment. No interaction whatsoever from the teller. The call was pushed by me switch to see if there is a challenge. No reaction. The call was pushed by me key once more after ten full minutes and, sooner or later, a teller informs me they may be just starting to process my re re payment. exactly exactly What keep these things been doing days gone by 10 mins. a minutes that are few we hit the decision key once more to see just what the thing is and “they’re processing the re re payment.” It is money, the length of time does it just just just take. No response so I kept pressing the phone call switch after quarter-hour we pressed the decision switch. The reaction “that’s maybe perhaps perhaps not planning to create your re payment get through quicker.” A couple of minutes later on they finally send my receipt out. We went in the bank to consult with the supervisor. Imagine my shock to get the tellers gossiping about my deal telling one another “it was not their fault” noisy sufficient that I am able to demonstrably hear them within the lobby. A lot more of a shock, whenever I finally reach speak with, whom I became told, had been the branch manager one of several tellers that do gossiping once I wandered in was the “head teller.” The head teller proceeds to share with me personally that the teller at the screen had been busy using care of the vehicle that arrived in when I had already sent in my own deal. Demonstrably, SunTrust ignored my deal right away by firmly taking the client behind me in accordance with the mind teller. Then she claims the one who ultimately managed my deals system ended up being down and that she “didn’t understand I became here so long.” appears like a justification in my opinion because of their extremely bad customer support. Topped off by the branch supervisor telling me personally he don’t understand what he could do in order to make it as much as me personally. Actually?
Final week-end we noticed a hold on tight my direct deposit Pay from my work with Lyft, which incurred a few Overdraft charge’s. We was not notified for this end to my deposits and ended up being nevertheless looking forward to my replacement card. They stated considering that the brand brand brand new charge WY installment loans card had been otw and so they had currently placed a stop from the old card they might waive those draft charge’s them altogether since I could’ve avoided. The Manager for the Bank now, the Manager said the cost’s would be removed by the day that is next. Nearly a week now, continues to haven’t taken them down.
We delivered my companion to Glenside branch yesterday by having a check, made payable in my experience. He had been expected for their i.d., which he supplied. Then your drive in teller (after waiting lined up for 20 minutes-which is typical here) suggested him they didn’t cash “third. celebration checks:. No. 1-it wasn’t a 3rd party check. No 2-both our names take a significant family savings at this location, additionally the drive in teller had their id to verify who he had been. No 3-just a day that is few, I happened to be in a position to cash a $10 check through the exact same business made payable in my opinion only at that exact same drive in teller screen. I do not know the way they considered this a “third. party” check always. I am willing to pull my savings and get somewhere else.
In December of 2017, We relocated to Bangkok, Thailand for the indefinite stay. I became in a position to conduct my online banking with ouuerrier, We dare say attempted every thing she could and I also ranked her well – the lender on the other hand will continue to let my issues slip through the cracks. We presented this study hoping to hear right straight back through the bank they do so in the narrative portion of the survey since I had requested. I’ve yet to know straight right straight back with this bank. Yesterday evening I happened to be told my a person Service Supervisor Monica that i’ll be necessary to go back to the nearest branch location and physically create recognition to be able to reactivate my account. I suppose I do not need certainly to let you know the price connected with this day at the usa. I will definitely appreciate the protection measures in position, but i guess plus in my estimation is SunTrust really following there objective declaration. I am going to happen to be america and shut my account with SunTrust and look for a far more regional or local bank where individuals know your title.
Really, I’m away from city , get their site , on the routine it claims 8:30 am Til 4:00pm (now available ) , therefore we call since it is 8:45am , automated solution informs me that the lender is closed only at that tim . Wow , want to talk to some body before we board my trip. Phone customer support in addition they assure me personally that the lender is available , it is their company hours .